FY25 in Review: Thank You for Leaning In With Us
Fiscal year 2025 was one of the most ambitious years in Enterprise Technology's history. None of it happened in isolation. This is a moment to pause, look back at what we built together, and say thank you.
We showed what is possible when vision meets dedication. Thank you for every bit of creativity, courage, and heart you brought to this work.
A look back at fiscal year 2025 — and a sincere thank you to the 500+ people who make Enterprise Technology what it is, and to the campus community that challenged us, trusted us, and built alongside us.
Every year I sit down to write something like this, I find myself searching for the right place to start. This year, the answer came quickly: I want to start with gratitude. Fiscal year 2025 was one of the most ambitious years in Enterprise Technology's history. We launched a university-wide AI initiative. We processed nearly half a trillion dollars in financial transactions. We managed the identities of more than 11 million people connected to UT Austin. We served 94,000+ students, faculty, and staff who needed help — and we met or exceeded expectations for 92% of them. Those numbers are extraordinary. But numbers are not the story. The people are the story.
To the ET team
I want to be direct with the 500+ people who make up Enterprise Technology: what you accomplished in FY25 was remarkable. You did not just keep the lights on for a flagship research university. You modernized the infrastructure. You launched new platforms. You showed up for students during their most critical moments — registration, financial aid, graduation. You kept the network running for 492,000 devices. You answered the phone when things went wrong and you were there to celebrate when things went right.
Every team had a story this year. Campus Solutions managed 11.35 million EIDs and supported 76,000 Microsoft 365 users. D2I built a data hub that now serves more than 125,000 dashboard users. Engagement and Experience resolved 82% of support requests on the first contact. Enterprise Learning Technology helped 2,400 colleagues start saving one to two hours a day with M365 Copilot — and launched UT Spark, which now has more than 6,000 active users. Enterprise Platforms processed $473 billion in transactions. Infrastructure filtered 254,000 spam calls from our voice network and stored one petabyte of building security video. Operations kept the entire organization running smoothly behind the scenes.
You did not just keep the lights on. You modernized the infrastructure, launched new platforms, and showed up for the community in ways that mattered.
I am proud of each of you. Not just for what you delivered, but for how you delivered it — with professionalism, creativity, and a genuine commitment to the people we serve. That combination is harder to sustain than any single metric, and you sustained it all year.
To the Longhorn community
Enterprise Technology does not exist in a vacuum. Every service we build is only as good as the community that uses it, shapes it, and holds us accountable to making it better. This year, you leaned in with us in ways that meant a great deal.
You adopted new tools — sometimes before we were fully ready for the adoption to happen that fast. You asked hard questions about AI, about data privacy, about what it means for a university to move quickly on technology that the broader world is still figuring out. You filled out the surveys, attended the sessions, submitted the feedback, and pushed us to think more carefully about accessibility, equity, and the student experience. That partnership made every initiative better.
We launched UT Spark this year — an AI platform available at no cost to every student, faculty member, and staff member at UT Austin. More than 6,000 people are already using it. That number would mean nothing without the curiosity and courage of the community that showed up to explore it with us. The same is true for every platform we operate. Technology is infrastructure. But infrastructure only matters when people trust it enough to build their work on top of it. Thank you for trusting us with that.
$473 billion in financial transactions means every paycheck, scholarship, grant, and vendor payment at UT Austin moving through systems that had to work, every time. 11.35 million managed identities means every person who has ever had a reason to connect to this university — students, alumni, affiliates, partners — represented in infrastructure we are responsible for. These are not just big numbers. They are the weight of the institution's trust.
What I will carry forward
FY25 taught me something I already knew but needed to see demonstrated at this scale: the technology is not the hard part. The hard part is building the relationships, the trust, and the shared sense of purpose that make people want to use the technology well, maintain it with care, and improve it together. That is a people problem, and the ET community — our team and our campus partners — solved it over and over again this year.
I genuinely believe Enterprise Technology is entering one of the most consequential stretches in the university's history of building and managing technology. The decisions we make over the next few years — about AI governance, about data infrastructure, about how we support a campus that is moving faster than any of us predicted — will shape the university for a generation. I could not be more grateful to be doing that work alongside this team and this community.
The complete year-in-review deck covers all seven ET teams — every metric, every highlight, and the full picture of what we accomplished together in fiscal year 2025.