Fiscal Year-End 2024-2025 CIO Updates
A fiscal year-end digest of Enterprise Technology progress across communications, infrastructure, AI adoption, accessibility, analytics, compliance, and campus modernization.
These fiscal year-end CIO updates provide a consolidated view of Enterprise Technology accomplishments and active initiatives across the 2024-2025 year, highlighting operational scale, service maturity, and modernization progress for university leaders and stakeholders.
This post uses the recurring CIO digest format to present a broader annual snapshot while still keeping the fast-scanning structure, metrics, and update cards used throughout the newsroom.
Driving communication growth through the tech website, social media, and email
August delivered the highest session volume, with heavy interest in Home, News, Artificial Intelligence, Tech for Students, Official Student Email, and UT Spark.
LinkedIn generated 21,826 impressions since September 2024 with a 9.8 percent engagement rate, while email programs across askUS/eBITS, UT Works, and ET/CIO maintained strong open rates.
Campus network operations scaled to massive device and traffic volume
The fiscal year included lifecycle work across 1,245 network switches, 250 outdoor wireless access points, 286 video cameras, and a full refresh of the University Data Center network.
ET also modernized analog gateway infrastructure supporting more than 2,300 high-availability phone lines across Main Campus and Pickle Research Campus.
Voice traffic filtering and physical security platforms reduced risk at scale
The service was introduced to cut robocalls, spam, spoofing, and toll fraud risk without reports of legitimate calls being incorrectly blocked.
Across physical security, campus systems now average roughly 100,000 badge reads each day and manage about 1 petabyte of recorded video.
M365 Copilot training accelerated AI literacy and productivity
Training tracks were tailored for academic, operational, and executive audiences to support adoption across the institution.
Survey responses indicated meaningful time savings, with half of respondents reporting immediate impact and an estimated annual value of $4.25 million if even a portion of users reclaim two hours each week.
The Digital Accessibility Center completed a year of scaled service delivery
The DAC also tested AI platforms and scanned university websites to identify and reduce digital access barriers.
Since launching in Fall 2024, the center has become a core service for faculty, staff, and students needing centralized accessibility support.
Digital accessibility policy advanced toward final adoption
The policy covers websites, documents, software, multimedia, and instructional materials used for university business.
It aligns to ADA Title II expectations and WCAG 2.1 Level AA, with supporting procedures for exceptions, procurement alignment, and ongoing evaluation.
AI Studio expanded access, services, and system-wide engagement
UT Spark had more than 3,000 users as of September 5, 2025, while the studio also supported ChatGPT Enterprise, Copilot, and Anthropic access.
The team partnered with student and system-level stakeholders to reduce duplication, improve responsible AI access, and create a centralized AI service catalog.
D2I released new financial aid dashboards from the Student Financial Aid system
The dashboards give decision-makers faster visibility into aid activity for prospective and enrolled students.
They also establish a foundation for additional reporting as the new financial aid analytics environment expands.
The Data Hub moved toward a lakehouse architecture with Databricks
The shift creates a more flexible and scalable foundation for advanced analytics use cases.
It also pushes the institution's shared data environment toward a more current architecture for long-term campus support.
Trusted information infrastructure continued to mature in the Data Hub
The Data Hub now includes more than 200 reusable dbt objects that support robust analytical workflows.
Three modern production data models are now available for campus use: Financial, Workforce, and Academic.
The new CUI compliance program launched to protect high-risk research activity
The effort protects roughly $1 billion in federally funded research designated as CUI and addresses a near-term risk to a project worth $4.6 million.
Initial stakeholder sessions with ISO, ET, OVPR, and Engineering established the first workstreams, and funding for the program has already been secured.
Digital document platforms scaled while legacy content systems were retired
At current volume, DocuSign is facilitating about 1.2 million signatures annually across university operations.
The Documentum retirement is expected to save about $175,000 annually while improving supportability, compliance, and alignment with the university's modernization strategy.
Pantheon and UT CMP supported high-volume public and internal services
Pantheon continues to underpin major public-facing university properties including admissions, registrar, housing, and the main university website.
UT CMP handled 660 million web requests, 560,000 Task Manager jobs, and 215,000 Stonebranch tasks that support enrollment, orientation, outreach, and other high-traffic university workflows.
ID Card modernization and custom application teams delivered visible campus groundwork
The ID initiative engaged more than 15 stakeholder groups and established the foundation for a future-ready platform that improves reliability, reporting, and the path to digital credentials.
Across custom application work, ET supported services ranging from ID card issuance and UT Directory search to honors programs, lab school applications, and graduate admissions workflows.